Returns / Exchanges

Exchanges: If you would like to exchange an item for a different size, you will be given store credit (minus shipping fees), once we have received the item. Please contact us within 5 days of receiving. 

All exchanges must be in NEW condition (no stains, hair, odor, makeup, deodorant, etc.) Tags attached.

Initiate the process here: Contact Neon Smoke (shopneonsmoke.com)

 

If there is a Defective Item: Please contact us within 5 days of receiving. 

All returns must be in NEW condition (no stains, hair, odor, makeup, deodorant, etc.) Tags attached. 

Once the item has been returned to us you will be fully refunded via original form of payment.

Initiate the process here: Contact Neon Smoke (shopneonsmoke.com)

 

Returns: 

You will be refunded store credit (minus shipping fees.)

All returns must be in NEW condition (no stains, hair, odor, makeup, deodorant, etc.) Tags attached. 

Initiate the process here: Contact Neon Smoke (shopneonsmoke.com)